Notice to Our Valued Customers from Chicago Northside Toyota regarding Safety Recall Campaign:In an effort to rectify the recent recall of several of Toyota's products, Northside Toyota, and Toyota Motor Sales will be making the necessary repairs to ensure your safety, and the safety of your families. Northside Toyota has committed to doing "whatever it takes" to restore our customer's confidence. We will schedule as many customers as possible per day with a simple phone call to let us know you would like to come in. Alternatively, feel free to use our scheduling software under "schedule service" on this website. We are 100% committed to ensuring every customer will be scheduled at their convenience (sorry we cannot open Sunday). We are extending our service & parts department hours of operation to help our customers. Our highest priority is to fix the accelerator problems immediately. We want to assure Northside Toyota owners that instances of sticking pedals are extremely rare and generally do not occur suddenly. We are committed to continuing to provide our customers with the best care possible. Again, please contact us if you have any questions or concerns.We do have plenty of vehicles available for sale and immediate delivery that are not affected by the voluntary recall. Please come on in so we can continue to take great care of you!Please click here for the latest updates from Toyota on:
1. Pedal Recall
2. Floor Mat Recall
3. 2010 Prius Recall
Important Information From Toyota Motor Sales, USAToyota announced it would recall approximately 2.3 million vehicles to correct sticking accelerator pedals on specific Toyota Division models. Toyota has investigated isolated reports of sticking accelerator pedal mechanisms in certain vehicles without the presence of floor mats. There is a possibility that certain accelerator pedal mechanisms may, in rare instances, mechanically stick in a partially depressed position or return slowly to the idle position.
Toyota's accelerator pedal recall and suspension of sales is confined to the following Toyota Division vehicles: 2009-2010 RAV4*,2009-2010 Corolla,2009-2010 Matrix,2005-2010 Avalon,Certain 2007-2010 Camry*,2010 Highlander*,2007-2010 Tundra,2008-2010 Sequoia No Lexus Division or Scion vehicles are affected by these actions. Also not affected are Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris, 4Runner, FJ Cruiser, Land Cruiser and select Camry models, including all Camry hybrids, which will remain for sale.
*Vehicles built in Japan (vin # starting with "JT") are NOT involved, and certain US built Camry's are not involved (please contact dealership for more information).
How Toyota Will Fix Recalled VehiclesToyota has pinpointed the issue that could, on rare occasions, cause accelerator pedals in recalled vehicles to stick in a partially open position. The issue involves a friction device in the pedal designed to provide the proper "feel" by adding resistance and making the pedal steady and stable. The device includes a shoe that rubs against an adjoining surface during normal pedal operation. Due to the materials used, wear and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. In some cases, friction could increase to a point that the pedal is slow to return to the idle position or, in rare cases, the pedal sticks, leaving the throttle partially open.
Toyota's solution for current owners is both effective and simple. A precision-cut steel reinforcement bar will be installed into the assembly that will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated. The company has confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick.
Separately from the recall for sticking accelerator pedals, Toyota is in the process of recalling vehicles to address rare instances in which floor mats have trapped the accelerator pedal in certain Toyota and Lexus models (announced November 25, 2009), and is already notifying customers about how it will fix this issue. In the case of vehicles covered by both recalls, it is Toyota's intention to remedy both at the same time.
Frequently Asked Questions for the Sticking Accelerator Pedal RecallWhat is the condition that has prompted Toyota to take this action?In rare instances, there is a possibility that certain accelerator pedal mechanisms may, mechanically stick in a partially depressed position or return slowly to the idle position.
What is the likelihood that my vehicle will experience this condition?The incidence of this condition is rare and occurs gradually over a period time. It can occur when the pedal mechanism becomes worn and, in certain conditions, the accelerator pedal may become harder to depress, slower to return or, in the worst case, stuck in a partially depressed position.
What should I do if I believe my vehicle is affected by this condition?, i.e. I have noticed that my accelerator pedal is hard to depress, slow to return or is unsmooth during operation.The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.
What if you experience a sticking accelerator pedal while driving?- Each circumstance may vary, and drivers must use their best judgment, but Toyota recommends taking one of following actions: ? If you need to stop immediately, the vehicle can be controlled by stepping on the brake pedal with both feet using firm and steady pressure. Do not pump the brake pedal as it will deplete the vacuum utilized for the power brake assist.
- Shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road and turn off the engine.
- If unable to put the vehicle in Neutral, turn the engine OFF. This will not cause loss of steering or braking control, but the power assist to these systems will be lost.
- If the vehicle is equipped with an Engine Start/Stop button, firmly and steadily push the button for at least three seconds to turn off the engine. Do NOT tap the Engine Start/Stop button.
- If the vehicle is equipped with a conventional key-ignition, turn the ignition key to the ACC position to turn off the engine. Do NOT remove the key from the ignition as this will lock the steering wheel.
If I am an owner of one of the affected vehicles, what action do I need to take?Toyota is working quickly to prepare a correction remedy and will issue owner notifications in the future. No action is required at this time unless you feel you are experiencing this condition. If you are experiencing this condition, immediately contact your nearest Toyota Dealer for assistance.
What should I do if I still have questions or concerns?If you still have questions or concerns that have not been addressed here,
please contact the Toyota Customer Experience Center at 1-800-331-4331. The Toyota Customer Experience Center hours are:
Mon - Fri, 5:00 am - 6:00 pm PST
Sat, 7:00 am - 4:00 pm PST
You can also visit
www.toyota.com to check for updates from the manufacturer.
